Trusted by coffee shops
How Jayne works
Connect Platforms
Jayne connects to Google, TripAdvisor, and all your review platforms, grabbing every new review the moment it’s posted.
Your Tone
Jayne learns your brand’s tone and follows your rules—auto-posting some replies and flagging tricky ones for your approval.
First-timers and regulars
Each reply speaks to the guest who wrote it—and to the many nearby people choosing where to stay or eat tonight.
Automated Replies
Jayne posts replies automatically on every platform without you lifting a finger.
Jayne replies onHotels.comJayne replies where guests choose: Hotels.com
“Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay...”
Your guests deserve a reply
Every review is a chance to build loyalty. Jayne will make sure guests feel valued with thoughtful, personalized replies, whether they’re raving about their visit or leaving feedback to improve.
Jayne always replies with care, keeping your brand voice intact.
You’re always in control
Let Jayne post automatically, or approve first. She flags allergy or safety concerns, staff mentions, and anything that could risk your local reputation, so you step in only when needed.
You stay in control—without spending hours after service.
Jayne understands your guests
Recognises staff mentions, service feedback and guest names
Writes unique replies every time
Keeps your tone warm, professional and personal
How Jayne learns your business.
Incoming Review
The room was immaculate and the concierge, Sarah, went above and beyond with restaurant recommendations. Check-in was seamless even though we arrived early. Will definitely return.
Jayne Detects
Jayne's Personalised Response
Thank you so much for the lovely feedback! We're delighted the room met your expectations. I'll be sure to pass your kind words to Sarah—she takes great pride in making every stay special. Glad the early check-in went smoothly for you. We look forward to welcoming you back.
What about negative reviews?
Negative reviews can be tough. If you prefer, Jayne can draft a professional, thoughtful reply for you to approve or edit before posting.
Or, if you’d rather handle them yourself, that works too. Either way, Jayne will help you turn feedback into trust.
"Service was slow and the food arrived cold. Expected much better."
"Hi Dave, thank you for your feedback. We're very sorry to hear about the wait and the temperature of your meal. This isn't the standard we strive for. We'd love to make it right..."
of people are more likely to use a business that has replied to their reviews
of people who write a review expect a reply within two days
of people are wary of businesses that don't reply to reviews
Loved by restaurants, hotels and bars.
See what our customers have to say about Jayne.
“Jayne has been a game‑changer for our restaurant. Replies go out while we’re cleaning down, in our voice, and guests notice. It’s like having a steady extra pair of hands.”
Michael Chen
Owner, The Golden Wok
“I used to spend an hour after service catching up on reviews. Now it’s handled and I can lock up and go home. Bookings from Google are up, too.”
Sarah Miller
Owner, Harbor Street Diner
“The tone is spot on—warm and professional. Guests mention our servers by name and Jayne handles it perfectly. Setup was easy.”
James Wilson
Owner, Wilson Street Bistro
Simple, transparent pricing
Have any questions?
Don't find your answer here? Click live chat in the bottom right corner.