What does the free trial include?

You get 20 free replies — no card required. Jayne will read your reviews and start drafting personalised replies straight away. If you like what you see, pick a plan. If not, no pressure.

Where does Jayne reply?

Jayne replies on Google, TripAdvisor, OpenTable, Yelp, The Fork and DoorDash — anywhere diners check before booking. All platforms are included.

Will the replies sound like us?

Yes. You choose the tone and Jayne writes every reply based on the actual content of each review — picking up on dish names, staff mentions, and guest sentiment. Replies feel natural and personal, never generic.

Do I need to approve every reply?

No. Positive and routine reviews are posted automatically so nothing slips through after a busy service. If you'd prefer to approve low-star reviews before they go out, you can switch that on. Anything more serious, like staff complaints, hygiene concerns, or anything that could affect your reputation, is automatically flagged for your attention. You only step in where it matters.

What happens when a negative review comes in?

Jayne drafts a calm, professional reply straight away. You can choose whether low-star reviews need your approval first, or let Jayne handle them automatically. If a review mentions something more sensitive — like a staff issue, food safety, or hygiene — Jayne holds the reply and flags it for you before anything is posted. Nothing serious goes out without you seeing it first.

How much control do I have?

Full control over what matters, without managing every reply manually. You choose the tone, decide whether 1–2 star reviews need your sign-off, and Jayne handles the rest. Routine reviews go out automatically. Sensitive issues are always flagged. You can also edit any reply before it's posted, or write your own whenever you like.

How quickly can I get started?

About five minutes. Search for your venue, confirm the listing, choose your tone, and Jayne starts reading your reviews and preparing replies straight away.

What happens after the 20 free replies?

You'll be prompted to choose a plan. Pricing is per location and covers all platforms. Cancel anytime, no fees.

Does Jayne work for multi-location groups?

Absolutely — that's where Jayne really shines. She works per location, so you can roll her out across 3, 10 or 50 sites. Every location keeps the same tone and approval rules, head office gets visibility across all sites without reading every review, and weekly insights surface patterns across your whole group. Volume discounts are available for 5+ locations.

Can I still reply to reviews myself?

Of course. You can edit, approve or write replies whenever you like. Jayne simply makes sure every review is handled so nothing gets missed.

Jayne handles your
restaurant reviews
while you run service.

She helps bring in more guest reviews, replies in your voice, checks sensitive ones with you, and shows your team what guests keep praising or complaining about.

No card needed · 5-minute setup · 20 replies free

Trusted by restaurants, cafés and bars

Most reviews don't need your team.

Jayne handles the routine replies and flags the few that need a human decision.

Reviews pile up

Positive reviews get missed because nobody has time to reply properly.

Complaints need care

Low ratings, sensitive issues, or reputation risks need the right response.

Insights stay hidden

Guests are already telling you what they love and what needs fixing.

How Jayne gets started

Step 01

Connect your platforms

Jayne finds your reviews across Google, TripAdvisor, OpenTable and more.

Step 02

Teach Jayne your tone

Answer a few quick questions so Jayne sounds like your restaurant.

Step 03

Choose what needs approval

Let everyday reviews go out automatically and keep serious ones for you.

Step 04

Get reviews, replies and insights

Jayne helps bring in new reviews, handles the replies and sends weekly patterns your team can use.

Most restaurants can set up Jayne in around 5 minutes.

Enjoyed your visit?

Scan to leave us a quick review

Powered byJayne

Jayne helps bring in more guest reviews.

Place a QR code on tables, receipts, menus or follow-up messages — guests scan, review, done.

Easy QR code

Give guests a quick and simple way to leave a review.

More fresh reviews

Guests can leave feedback in seconds while their experience is still fresh.

Smart AI

Jayne understands your guests

She reads every review properly — not just the star rating.

Recognises staff mentions, dish names, and what guests loved

Writes unique replies every time — never copy-paste

Matches your tone across every platform

How Jayne reads a review

Incoming Review

Google Review

The brunch was incredible and our server, Marco, was brilliant — really attentive without being overbearing. Table by the window had a lovely view. Already booked to come back.

Jayne Detects

Food: Brunch praised

Staff: Marco (Server)

Atmosphere: Window table, lovely view

Jayne's Personalised Response

Thank you so much for the lovely words! We're delighted you enjoyed the brunch — it's a real favourite here. I'll pass your kind words to Marco, he'll be chuffed. Glad the window table was a hit too. Looking forward to welcoming you back!

Jayne knows when to ask you

Jayne can handle routine reviews automatically, but sensitive replies are held for your approval. You choose what goes out on autopilot and what Jayne checks with you first.

You set the rules. Jayne follows them.

Routine reviews

Posted automatically

1–2 star reviews

Your choice to approve first

Staff or hygiene concerns

Flagged for your attention

Reputation risks

Held until you’re happy

No dashboard to babysit

Jayne comes to you — no need to log in and check.

Instant alerts

Get notified via WhatsApp or email the moment something needs your attention.

You stay in control

Set your own rules for what goes out automatically and what waits for your say-so.

Jayne

AI Review Manager

New 2-star review flagged

Guest mentioned slow service and cold food.

I've drafted a calm reply for your approval.

10:34 am

📊 Weekly summary: 12 reviews replied, 2 flagged, guests loved the brunch menu.

Mon 9:00 am

Updates come to you — no need to log in.

Review Protection

Jayne flags reviews that may qualify for removal

Not every bad review should be treated the same. If a review looks fake, abusive, spammy, suspicious, or like it may break platform rules, Jayne flags it separately and suggests the next step.

Google MapsPublic review

Jason S.

May 21, 2025

3 reviews

Disgusting place and terrible staff

Our server, Emily, was the rudest person I've ever dealt with. She has a nasty attitude and obviously hates her job. People like her shouldn't be working with the public. Avoid this place if you don't want to be spoken to like dirt.

No visit details provided

The reviewer didn't include when they visited or what they ordered.

Possible Policy Violation

Personal attackAbusive languageNo visit details

Why Jayne flagged it

The review contains a personal attack on a staff member.
No details about visit date, location, or order.
Similar patterns seen in other flagged reviews.

Suggested next step

Report this review to the platform and keep the backup reply ready.

Report reviewView reporting guide

Backup reply drafted

A calm, professional reply is ready if you need it.

Jayne helps you protect your reputation by spotting reviews that may break platform rules.

Weekly insights your team can act on

Jayne analyses your guest reviews, spots the patterns that matter, and turns them into clear weekly priorities for your team.

Guest Insights — Jayne's Briefing showing strengths, risks and watch areas

Your weekly briefing is based on what guests are actually saying across your review platforms.

Jayne replies where your guests leave reviews

Google

TripAdvisor

OpenTable

Yelp

The Fork

Running more than one location?

Jayne helps every venue reply properly, flag serious issues, and send useful feedback back to head office — without managers logging into another dashboard.

Consistent replies

Keep your brand voice clear across every location, even when different teams are running each venue.

Location-level insights

See what guests praise or complain about at each venue, so you know where things are working and where support is needed.

All locations

This week

Liverpool City Centre

24 reviews handled2 issues flagged

Manchester

18 reviews handled0 issues flagged

Leeds

31 reviews handled3 issues flagged

73 reviews handled this week100% replied

Built for one restaurant. Ready for every location.

Try Jayne free across your locations

Volume discounts available for 5+ locations

Simple pricing for busy restaurants

One plan. All platforms included. Cancel anytime.

Jayne Review Manager

$59/mo per location

Less than one quiet table each month.

Multi-location pricing

1–4 locations:$59/location

5–9 locations:$54/location

10–100 locations:$49/location

What's included

Replies written and posted in your tone

Google, TripAdvisor, OpenTable, Yelp, TheFork & more

Routine reviews handled automatically

Sensitive reviews held for approval

Possible removal alerts

Weekly insights and patterns

Review QR code included

Set up in 5 minutes

Cancel anytime

Common questions

Can't find your answer? Click live chat in the bottom right corner.

Jayne handles your restaurant reviews while you run service.